Refund Policy

Due to the international nature of most of our orders, we are unable to accept returns. The complexity and cost of international shipping make it unfeasible for us to offer this service and not economical for you either to send your bag back to us!

 Faulty Items

If your bag arrives and it is faulty, please send us a photo illustrating the fault at  Upon verification, we will dispatch a replacement bag to you. However, we kindly request that you cover the postage costs for the replacement.

 Damages and Issues

Please inspect your order upon receipt and contact us immediately at if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right.


As we do not accept returns, the best way to get the item you want is to place a new order for it.


Since we do not accept returns, refunds are generally not available. However, if there is an issue with your order, please contact us so we can evaluate the situation.

 Customer Service

We are committed to providing the best customer service possible. If you have any questions or concerns, please do not hesitate to contact us at